tufteaz.com
Home
Products
Contact
About Me
Tufting Process
Terms and conditions
Care Instructions
Shop
Tufting Classes
tufteaz.com
Home
Products
Contact
About Me
Tufting Process
Terms and conditions
Care Instructions
Shop
Tufting Classes
More
  • Home
  • Products
  • Contact
  • About Me
  • Tufting Process
  • Terms and conditions
  • Care Instructions
  • Shop
  • Tufting Classes
  • Home
  • Products
  • Contact
  • About Me
  • Tufting Process
  • Terms and conditions
  • Care Instructions
  • Shop
  • Tufting Classes

Terms and conditions

 

Acknowledgment


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and Tufteaz. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. Tufteaz does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


Placing Orders for Goods


By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

 If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Cancellation Policy

If you wish to change or cancel your order, you can cancel your order within 24 hours.


How to cancel the order?


  • Send an Email from the same email provided during checkout, mention your order number. I will get in touch with you to cancel your order and refund your amount immediately.
  • Email at: hello@tufteaz.com.au

Orders cannot be cancelled after 24 hours.


We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.


Your Order Cancellation Rights


Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Return and Refund Policy

Tufteaz has specialized quality control measures in place to ensure that the product(s) you receive is of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to me under the following circumstances: 

  • Stains on the product(s)
  • Stitching inconsistencies
  • More than a 5% variation in size
  • Depending on the nature of the defect, we will either replace the product or refund the purchase amount. 
  • Please contact me within 5 days of receiving the product.
  • Please email me at tufteaz@gmail.com and include photographs of the defect along with the order number. I will get back to you as soon as I can. 
  • Please ensure that all tags and labels are intact and the product is unused. 

Return Conditions 

  • Return the item within 7 days of receiving the product.
  • The product must be returned in the same condition in which it was delivered to you.
  • Do not use, wash, alter/tamper or soil the rug.
  • A damaged item will not be eligible for return.
  • The Item (s) must have the original packing, labels and tags intact. Altered and illegible serial numbers will also void return.
  • I will initiate the refund or replacement once the item passes through quality inspection.
  • In case of a damaged/ defective item reaching you, we will replace it without any cost after examining the returned items.

Copyright © 2025 tufteaz.com - All Rights Reserved.

Powered by

  • Terms and conditions

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept